Sondos Market Research


Sondos Market Research is a market research company that is specialized in measuring and improving companies’ quality, profit, customer service, satisfaction and loyalty.

We offer a unique approach for organizations to control their customers experiences and change feedback into desirable outcomes.

Many companies understand that customer satisfaction and loyalty are essential to their success, but few companies know how to link their customer needs with their organizational processes to create the best customer experience possible.

Our online market research system shows managers how to break down these walls, find out what their customers want, and use that information to have a better customer service, and to produce the kind of products and services that will keep customers coming back.

Our Mission

For Our Partners: Bring the best customer experience solutions to our partners and contributing to their business success.

For Our Employees: To be the employer-of-choice by presenting a professional environment with sufficient training & materials that can build future talent.

For Our Shareholders: To create brand value for the future growth and return-on-investment.

For Our Community: To participate in improving the quality of life.

Values towards our Partners

Flexibility: Responsiveness to changing needs and circumstances.

Speed: Timely delivery of our partners requirements.

Simplicity: Accomplishing tasks with minimal effort.

Innovation: New functionality to efficiently perform tasks and add value.

Closing the loop: Tools to control and improve customer experience and offerings.

Sondos Market Research Difference

Benefits for stakeholders: Our approach will enhance your customer service, increase your reputation, customer retention, loyalty and profit by improving your product, customer service and staff behavior, all of that will be based on your direct customer feedback.

Let Sondos be the lens of your customers and with small changes you will have measurable impact on your operation.

Our Approach:

Combines the Six-sigma methodology with qualitative online market research, and presents the data through the most high-technology online web portal to:

- Keep a continuous measurement
- Custom your attributes
- Have reliable data
- Decision support
- Keep in a touch with your customers
- Give you an instant access to your customer feedback
- Get a high level of control on the operation process
- Brand survey with unlimited languages

Our Vision: To be the first choice of stakeholders at maintaining the best customer experience possible.

Zaher Al Bitar - Company CEO

About Sondos


Sondos Market Research

Amman Office: +962 6 200 3456 
                          +962 777 222 557
                          +962 796 429 030

P.O. Box 2523, Amman 11941, Jordan

Dubai Office:    + 971 551 427 179
P.O. Box 118587, Business Bay, Dubai, UAE

Skype: sondosmarketreserch

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